Expired Complaints Concerns / Mailing Codes for New Accounts / Tylenol Headaches

Hello All

1️⃣ False Restricted Product complaints have a fairly Ok process to correct by appealing as a false positive . Expired complaints that are clear false positives do not and need reforms. SP was in a OK mood this week reinstating a nice amount of accounts and ASINs. Toys safety compliance docs are becoming challenging.

2️⃣ “You have deceptively listed face masks, or other products for use during the COVID-19 pandemic in our consumer store.” This is an automatic suspension and they tough with the funds back as well.

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4️⃣ “– Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.” I am unsure why Amazon simply can’t just look and see if there is funds.

5️⃣ New Language for VC sellers “You may have noticed that the affected orders had higher quantities than a typical order from Amazon. Please do not ship the canceled items. We did not intend to place orders with higher quantities and apologize for any inconvenience this might have caused.”

6️⃣ They are mailing codes for new accounts to verify the existence of a physical address. “We will mail a unique code to your address on file, which you will need to enter in Seller Central within 60 days i.e. 2021-04-30. If you have recently completed this action, please ignore the rest of the email. To start verifying your address, follow the steps below:”

7️⃣ “2020 Selling on Amazon Statement Related to France Activity”. “Sellers received emails regarding France sales even though they do not sell in the EU at all. This is likely French based buyers buying on .com or . CA.

8️⃣ From a concerned ASGTG member “Regarding these new phone calls (your account is under review) about FBA shipping issues; I’m finding that if I reply to the case quickly with an answer or explanation they are replying that the call is no longer necessary and they close the case.”

9️⃣ During an audit of Shipment XXXXXX we found unsellable inventory in lieu of what was included on the shipment plan. We believe you or your supplier sent these substitutions in place of the following missing units.

🔟 Tylenol fiber pills, Ibuprofen, allergy spray. “This product has been identified as an unapproved drug that contains paracetamol. Amazon policy prohibits the sale or listing of illegal unapproved drugs.”

Good Shabbos – Ed Rosenberg – ASGTG – Voice of the SANE Seller