Frustrated Seller Demands $$ Back / VOC New Details / Crackdown Inserts

Hello All

1️⃣ A frustrated Seller does video & demands “give me my money back”; There seems to be endless issues with FBA not checking in inventory despite overwhelming proof that it was received and Amazon not reimbursing; SP did a crackdown on inserts; New details for Voice of the Customer.

2️⃣ “The invoice you have provided includes supplier information matching business information found in your selling account. You must provide an invoice issued by your product supplier, rather than yourself.”

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4️⃣ “You may have been subject to a phishing scam. The message you received in Seller Central with subject line Inquiry from Amazon customer Verification Service was not from Amazon.com. Here’s how phishing works: A scammer sends a message in Seller Central that is designed to look like it came from Amazon but is a forgery.”

5️⃣ “While we do require all recalled inventory to be removed from the FC in one way or another, the teams also have to confirm whether or not it poses a hazard for either the FC or shipping carriers and other personnel to handle.”

6️⃣ “We are reviewing your Amazon Seller account because you have items listed against an ASIN that is misbranded, and is infringing on a third party’s rights. This is a violation of our policies. In addition, there are pre-approval requirements to sell the brand listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.”

7️⃣ Some sellers have complained that items are being tagged as defective for seemingly no logical reasons, even after bin checks confirm that there are no defects.

8️⃣ For frames? “This product has been identified as a corrective lens or prescription eyeglasses, which is a prescription use only medical device. Amazon policy prohibits the sale or listing of prescription lenses and glasses”.

9️⃣ “This product has been identified as an appliance that is not in compliance with current California state regulations. In California, certain products must meet minimum efficiency requirements determined by the California Energy Commission (CEC).”

🔟 “This product has been identified as a liquid terpenes.”

Good Shabbos – Ed Rosenberg – ASGTG – The Voice of the SANE Seller