Counterfeit With A Test Buy / Liability Insurance Info / Changing The Brand Of An ASIN

Hello all

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2️⃣ “Please be informed that the listing XXXXXX has claims ‘Hawaiian Baby Woodrose Argyreia Nervosa Seeds Jimson Weed Kanna Ketamine Klip Dagga Kratom’ in bullet points in UK marketplace. Please note that as US Seller Support we are unable to make changes for the listing. To receive support, we request you to please contact UK seller support in order to make changes and re-activate the listing.”

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4️⃣ From a concerned ASGTG member on liability insurance “You may want to put out a notice that the ACORD template version seems to be a reason that Amazon is rejecting some COIs. I had two rejected COIs from different people so far that were using the 2010 template.”

5️⃣ All platforms in 2021 are strict with compliance rules as they all seem to be following Amazon. “We’ve provided all of the information we can, regarding this final decision, and we’re unable to respond to additional messages regarding your account status. We realize this is a difficult time and hope you’ll find a venue that better suits your business. Etsy.”

6️⃣ “The document does not qualify as proof of liability insurance. Your insurer will need to issue a “Certificate of Insurance,” which details the property and persons covered, the amount of coverage, and any exclusions or deductibles.”

7️⃣ “Hello from Fulfillment by Amazon, Thank you for writing to us. Please note : we are not pin-pointing anyone for this discrepancy observed. Humble apologies for the misunderstanding going on. At this level of investigation we are not in a position to go into the root cause of the issue identified. As of now, we are in the process of re bundling your units into a pack of 6. Those units which will be not be able to re-bundled into a pack of 6 due to insufficient units, then those will be marked unfulfillable. Thank you in advance for the cooperation and keeping patience all this while. “

8️⃣ “According to our information, you added your trademark(s) to the detail page of the ASIN(s) listed below after they were created. Changing the brand of an ASIN, or adding a brand to a generic ASIN, is against Amazon’s policies. We will therefore not act on your complaint. If you wish to re-brand your product please create a new ASIN if there are no suitable ASINs already created under which you can list your offer.”

9️⃣ “We are unable to process your request to re-measure FNSKU(s) xxxxxxx. Upon investigation, our internal team has communicated that the available unit is in an aisle that is closed off due to broken glass and “chemical” spills. The aisle will be closed today so that our safety team can clean it up. Hence, we are unable to re-measure the unit at the moment.”

🔟 Business-insurance-gating@amazon.com is the email for product liability issues and they are responding very quickly to emails.

Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller